Shipping & Returns
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We aim to process and get your order delivered to you as quickly as possible at a fair and reasonable price and typically dispatch the same day Mon - Fri.
All orders are placed with New Zealand Couriers and are tracked. They may be subject to road and/or flight delays that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|0-399g||1-3 Business Days||$6.00|
|400g-999g||1-3 Business Days||$12.00|
|1kg-4.9kg||1-3 Business Days||$18.00|
|5kg+||1-3 Business Days||$21.00|
You can skip the shipping fees with free local pickup at 41e South Terrace, Darfield. After placing your order and selecting pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are
|Monday||12:00 - 17:00|
|Tuesday||08:30 - 17:00|
|Wednesday||08:30 - 17:00|
|Thursday||08:30 - 17:00|
|Friday||08:30 - 17:00|
|Saturday||09:00 - 14:00|
If you require a later pick up please contact us to arrange a suitable time.
Please have your order confirmation email with you when you come.
We do not currently offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
We take pride the in items we stock and we hope you enjoy them as much as we do. If you are not happy with your purchase please let us know! In most cases we can arrange for an exchange or a refund.
Any exchanges will be at our discretion. We are unable to offer refunds/exchanges on sale items.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.